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Monday, October 01, 2007

IN THE NEWS - Survey Participants Needed for Parents for Parents™ magazine

For the Parent Point of View section of the Parents for Parents™ magazine, we continuously conduct surveys to gain some insight into today's parenting world and to gather recommendations for other parents, especially for specific issue topics. In the last survey about "Finding Balance in Your Life", we received 640 respondents!

We are currently conducting a survey focusing on the Winter 2007 issue topic – "Cures for the Common Ailments" - over the counter medicines or natural remedies for colds, allergies, diaper rashes, etc. If you would like to participate in the survey to share what you currently do for your children's common ailments, please click on below link:

Parents for Parents™ Magazine Parent Survey Version 3.0 Winter Issue

You must be a parent to participate in the survey. All your responses will be anonymous and to thank you, we will email you a $5 Amazon.com gift certificate for completing this survey. Feel free to forward this email to other parents you know who may be interested in participating in this survey.

Thank you for your participation and contributing to our magazine –only with contributions from other parents, can this magazine truly meet the needs of today's parents!

OCTOBER 12TH UPDATE: THE SURVEY IS CLOSED. We discovered that there was an error in the survey service program. The survey did not close automatically as it was supposed to do when the first 100 people responded. Between September 28(the day the survey was created) to October 11, we had gotten 46 responses. Then, much to our shock, on Friday October 12th , more than 5,000 people responded in that one day! The survey service program did not notify them that the survey was closed after the first 100. It also appears that our survey had been listed on websites unrelated to parenting which had a much larger audience than we were are used to or were expecting which may have caused the incredibly high pike in response. We sent emails last night as soon as we discovered the malfunction in the program, notifying people who responded after the first 100 that their response will not be used in the results of the survey and that, unfortunately, we could not honor the $5 Amazon.com e-giftcard to the more than 5,000 unexpected respondents (we had planned for only 100). I sincerely apologize for this confusion and error! I will definitely make sure that this type situation never happens again!

5 comments:

Anonymous said...

I took your survey, and received an email this morning saying that I was not receiving the $5 amazon as promised, because this was limited to the first 100.

Can you please point out *where* you noted this was limited to the first 100?

I am quite discouraged by your poor business practices, and will NOT read your magazine again, and I will not even consider recommending it to another parent.

For a cull-time "career" woman and "business owner" you should have much better business ethics.

Anonymous said...

Did you even read the explanation? The error was something beyond her control - it was the survey service. These things happen.

I've completed surveys for the magazine in the past and I've received the GC as promised both times.

Anonymous said...

it wasn't written anywhere on the survey that it was limited to the first 100. i would not have wasted my time with it had it been there. not very honest at all.

Anonymous said...

I see that you "planned" for only 100 however perhaps you should have LIMITED it to 100. There is a difference.

MOT said...

Yes, there is a difference between limited and planned - I agree. We did place a cap of 100 with the survey service. The survey was supposed to close automatically with a message stating that the survey was closed. Knowing that we capped the survey for 100, we planned and budgeted to give out 100 gift cards.

I am very sorry about this situation. This was a huge shock to us. We are taking steps to make sure this does not happen again. We will definitely also switch survey service as well.